How SOS Works
SOS for 24/7 Peace-Of-Mind, Wherever You Are
Seconds Save Lives.
GEOS Saves Seconds.
In an emergency, you can rest assured that we’ve got your back. If you activate an SOS alert using the ZOLEO device or app, our industry-leading emergency monitoring and response partner, GEOS, is standing watch 24/7. Where ever you are in the world, GEOS is there*.
Experienced in emergency response coordination, the team at GEOS has managed more than 50,000 incidents in 170 countries*, and coordinated over 9000 emergency responses. You’ll be in good hands.
Seconds Save Lives. GEOS Saves Seconds.
In an emergency, you can rest assured that we’ve got your back. If you activate an SOS alert using the ZOLEO device or app, our industry-leading emergency monitoring and response partner, GEOS, is standing watch 24/7. Where ever you are in the world, GEOS is there*.
Experienced in emergency response coordination, the team at GEOS has managed more than 50,000 incidents in 170 countries*, and coordinated over 9000 emergency responses — you’ll be in good hands.
What Happens When I Activate an SOS?
- When our emergency response coordination partner receives your SOS alert, they’ll know the GPS coordinates of your ZOLEO device. They will confirm your alert and contact the appropriate authorities to dispatch help. With progressive SOS from ZOLEO, you’ll also receive step-by-step status updates throughout the incident via the ZOLEO app.
- Using the ZOLEO app, you’ll be able to message back and forth with emergency response coordination partner to exchange updates until your emergency has been resolved.
- Even if you’re using the ZOLEO communicator on its own, without the app, you’ll get confirmation that your SOS message was received (via the LEDs on the device). How’s that for peace of mind?
What Happens When I Activate an SOS?
When our emergency response coordination partner receives your SOS alert, they’ll know the GPS coordinates of your ZOLEO communicator. With ZOLEO’s progressive SOS, you’ll receive step-by-step updates on the status of your alert. Upon confirming your SOS declaration, our partner will contact the appropriate emergency response authorities for your location and provide you with updates via the ZOLEO app.
Using the ZOLEO app, you’ll be able to message back and forth with emergency response coordination partner to exchange updates until your emergency has been resolved.
Even if you’re using the ZOLEO communicator on its own, without the app, you’ll get confirmation that your SOS message was received (via the LEDs on the device). How’s that for peace of mind?
What If I Activate an SOS by Mistake?
The built-in SOS button on the ZOLEO device is covered to prevent false alarms, but if you press it by mistake, or if your situation is no longer an emergency, you can cancel the SOS by pressing and holding the SOS button for five (5) seconds. This will let our response coordination partner know you have cancelled the SOS alert and they will cancel the emergency on your behalf.
What If I Activate an SOS by Mistake?
The built-in SOS button on the ZOLEO device is covered to prevent false alarms, but if you press it by mistake, or if your situation is no longer an emergency, you can cancel the SOS by pressing and holding the SOS button for five (5) seconds. This will let our response coordination partner know you have cancelled the SOS alert and they will cancel the emergency on your behalf.
*SOS monitoring services are available in all countries and territories of the world covered by the Iridium satellite network and all international areas including international waters and oceans excluding those countries which are subject to GEOS underwriting restrictions i.e. Afghanistan, Chechnya, Democratic Republic of Congo, Iraq, Israel (West Bank, Gaza and Occupied Territories only), Somalia, Syria and Libya.